Privacy Policy

1. Introduction

My Town AI ("we," "our," or "us") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and AI platform services.

2. Information We Collect

Information You Provide

• Contact information: name, email address, role, and organization when you sign up or contact us
• Municipality data: links to publicly available municipal code, land use code, and GIS data that you direct us to ingest
• Payment information: processed securely by Stripe — we do not store your credit card details

Information Collected Automatically

• Browser type, operating system, and device information
• IP address and general location
• Pages visited and interaction patterns on our website

3. How We Use Your Information

• To build, configure, and deliver your AI instance
• To process payments
• To communicate with you about your account and service updates
• To improve our platform and services
• To comply with legal obligations

4. Data Ownership and Municipality Data

Your municipality retains full ownership of all data provided to My Town AI and all outputs generated by your instance. We will not share, sell, or use your municipality's data for any purpose other than powering your instance. Your data is never used to train models for other customers.

5. Data Security

We implement commercially reasonable security measures to protect your information, including encryption in transit and at rest, access controls, and regular security assessments. Each municipality receives an isolated instance.

6. Data Retention and Deletion

We retain your data for as long as your account is active. If you choose to discontinue your instance, we will securely delete all municipality data from our systems within 30 days. You may request an export of your data at any time.

7. Third-Party Services

We use the following third-party services:

• Stripe — for payment processing
• Vercel — for website hosting
• Airtable — for inquiry form handling

Each third-party service has its own privacy policy governing its use of your data.

8. Public Records

We understand that municipalities are subject to public records and open government laws. We will cooperate with any lawful public records requests and can provide data exports as needed to help you meet your obligations.

9. Cookies

Our website uses essential cookies required for site functionality. We do not use advertising or tracking cookies. Third-party embeds (such as Airtable forms) may set their own cookies according to their respective privacy policies.

10. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Export your data

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy with 30 days' written notice to your registered email. The updated policy will be posted on this page with a revised "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy, please contact us at our contact form.